Returns & Refunds Policy
Effective date: November 4, 2026
Made-to-order products
PlushMural products are printed on demand. We do not accept change-of-mind returns or exchanges, including choosing the wrong size, changing your design preference or no longer wanting a correctly supplied product. This restriction does not apply to eligible quality issues, incorrect items or shipping loss, and does not limit applicable statutory consumer rights.
When to contact us
For a product quality issue, manufacturing defect, damage or an incorrect item, contact us within 30 calendar days after delivery. For a parcel lost in transit or returned by the carrier, contact us within 30 calendar days after the estimated delivery date. Email [email protected] or call +1 (702) 908-3532. Contact person: JENNY. Include your order number, a description of the issue and, where available, photos of the product and packaging. We will review the evidence and tracking information with you.
Refund or replacement
After the issue is verified, you may choose a refund or a replacement. If a replacement is unavailable, we will arrange a refund. For confirmed quality problems, incorrect items or shipping loss, we cover the required return shipping and replacement delivery. There is no restocking fee. An approved refund includes the affected product price and applicable tax, together with any original shipping charge attributable to that product. We do not require you to return an item that was never received.
How to return an item
Contact us before sending any return so that we can confirm the issue, whether a return is needed, and the prepaid label or other return arrangements. Retain the product and packaging where reasonably possible; do not incur return postage without contacting us first. We will provide packing instructions and help if the original packaging is unavailable.
Authorized return warehouse
Recipient: Jason Hsiao
9640 Klingerman St
South El Monte, CA 91733
United States
Warehouse phone: +1 (626) 649-8112
This warehouse is different from our customer contact address. Direct all support requests to [email protected] or +1 (702) 908-3532 rather than sending an unannounced return.
Refund timing
Approved refunds are issued to the original payment method within 5 business days after approval and, if a return is required, receipt of the returned item. A business day is Monday through Friday, excluding US public holidays. The payment provider or bank may take additional time to post the credit. If you have not received the credit, contact us with your order number so we can check the refund reference.
Cancellations and address changes
You may cancel an unpaid order from its order page. For a paid order or an address change, contact support promptly. We will check whether production or shipment can still be stopped and explain the available options. Do not assume a change is confirmed until we have acknowledged it.
Orders on other marketplaces
This policy covers orders placed directly on plushmural.com. If you purchased through Walmart or another marketplace, initiate your request through that marketplace's order process and applicable policies.